Store Policies

We want you to be completely satisfied with every item that you purchase from Wheelchair Tie-Downs. If you are not satisfied with an item that you have purchased from us, you may return the item within 30 days of the receiving date for a refund of the purchase price, minus the shipping, handling fees (Any "Free Shipping" item returned will have the outbound freight charge deducted from the total return.) and a 15% restocking fee.

The item must be returned in the original condition to ensure credit. ("Original Condition" means that there are no scratches, blemishes, or marks on the item; there are no signs of wear on the product.)Packaged items must be unopened for a refund/exchange. We cannot accept a return of any item with any indication that it has been used.

In addition, returned items must be accompanied by their original documentation.

All items that are properly returned under this policy are eligible for the option of a refund or a store credit. If you choose a refund, it will be credited to the same form of payment used for the original purchase.
Return Shipping Instructions must be followed (See Below).

30 Day Defective Product Replacement (Limited Warranty)
Any flawed merchandise can be replaced within thirty (30) days of its purchase.*
This is a limited warranty and does not cover damage due to neglect, hurricane, earthquake, wind, snow, rain, fire or any other act of nature. This limited warranty does not cover damage due to misuse or improper fastening, securing, or installation. Wheelchair Tie-Downs is not liable for indirect, incidental or consequential damages in connection with the use of the products, including any cost or expense of providing substitute equipment or service during periods of non-use. Wheelchair Tie-Downs will exchange merchandise but does not grant refunds on accepted/delivered merchandise after 15 days.
*Certain items have a manufacturer’s warranty. Please contact for more details.
For all returns, please complete the form below for each returned item.

Return Shipping Instructions:

Please send your return to the following address:
Attn: Returns
Wheelchair Tie-Downs
26304 Corporate Ave
Hayward, CA 94545

• Include a copy of the invoice.
• Return Authorization Number must be clearly displayed on the return shipping box.
• We are not responsible for returns lost or damaged in shipment; we recommend that items be shipped back UPS, Fed Ex or insured parcel post.
• Shipping charges are non-refundable.
• All items sent back for defects will be tested, please describe how/when/where defect occurs.

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